What delivery options do you offer?
When delivering to anywhere within the continental United States you may choose from Ground Shipping, 3rd Day Shipping, 2nd Day Shipping and Next Day Shipping. We also offer shipping to Hawaii and Alaska and most International shipping destinations. When shipping to these destinations you will be presented with expedited and economy delivery options which will vary based on your final shipping destination.
How are shipping costs calculated?
Shipping costs are calculated based on the total amount of your order before any taxes have been applied, except for the special flat rate items and the Mattress & Box Spring, which have separate shipping costs associated with them.
Shipping Costs Table
- Total Order Shipping Charge
- Up to $15.99 $4.95
- $16 to $30.99 $5.95
- $31 to $50.99 $7.50
- $51 to $75.99 $9.95
- $76 to $100.99 $12.50
- $101 to $150.99 $15.00
- $151 to $200.99 $18.50
- $201 to $250.99 $22.00
- $251 to $500.99 $30.00
- $501 to $750.99 $50.00
- $751 to $999.99 $75.00
- $1,000 and up $100.00
Shower Rod Shipping Costs (per rod)
- Location Shipping Charge
- Continental US $16.00
- Hawaii & Alaska $40.00
- Canada - Ground $40.00
- Canada - Economy $40.00
- Canada - Priority $55.00
- International Economy $60.00
- International Priority $85.00
*
Shower Rod: Flat rate per item
Due to the unique size and weight of this item shipping charges are based on a flat rate and per item. Please refer to the rates below depending on the shipping address.
**
Mattress & Box Spring:
Please call for detailed shipping costs for the mattress & box spring. The shipping costs for this item are additional and will vary based on delivery destination. The rates above are not reflective of those for the mattress & box spring.
What is your return policy?
Items are accepted for credit or exchange if returned in new/saleable condition within 30 days of purchase. A refund or exchange will be made as requested by the purchaser. For your protection, credit card information used to make your purchase is not retained in our system. Please contact us with this information if a credit is due to your account.
Are there any items that are non-returnable?
Beds, pillows and opened bedding are not accepted for returns or exchange. Used bedding is not returnable.
How can I return an item?
Please ship your returned item by insured, traceable mail. This service is offered by USPS, UPS, FedEx and other carriers. We will need to contact you for your credit card information if a credit or additional charge is required. Please include a note with your address and daytime phone number along with your instructions and a copy of your sales receipt or packing slip, and send to:
Sheraton® at Home
Attn: Returns
208 Passaic Avenue
Fairfield, NJ 07004
What countries do you ship to?
We currently offer shipping to most International destinations.
How are shipping costs calculated?
When shipping to a destination outside of the continental United States delivery rates are calculated based on the actual shipping address and will vary. You will be presented with expedited and economy delivery options. You will be contacted if additional shipping costs will be charged for remote locations.
What is the difference between your global sites?
Sheraton at Home™ has locations in the United States & Europe to better serve our guests. The global sites are separate shopping sites. Product selections and sizes will vary on the global sites and are shown in local currency.
All duties and taxes are the responsibility of the recipient and will be assessed upon delivery.
Please note that all prices listed on this site are in US dollars.