Questions about Orders
To place an order using the Sheraton At Home™ online store, simply add the items you wish to purchase to your shopping cart. You can use our product navigation or browse and search for items to add to your cart. Once you have added all the items you wish to order, begin the check out process by clicking on the Shopping Cart link near the top of the page, and click on the 'Checkout' button from the shopping cart. Or click the 'Checkout' button in the Shopping Cart summary drop down.
The check out process is a simple 4-step process.
- Step 1:
Enter your shipping address when prompted. Delivery options will then appear with corresponding shipping costs. Select a delivery option and then continue to Step 2. If you already have an account with us, you can login at this first step and select from any saved addresses you may have.
- Step 2:
Enter your billing information exactly as it appears on your credit card statement. For your security, we have full credit card protection filters to prevent credit card fraud, and this information must be an exact match.
- Step 3:
If you have not already logged in, you will now be asked to enter your email address. We recommend creating an account at this time, so that future checkouts are quicker and for a full order history. You may also choose to share the name of the hotel you last stayed in to help us better serve you in the future. Gift messages may also be entered at this time.
- Step 4:
Order Review & Payment
Review your order and the information you have entered. You can go back and edit incorrect information at this time. When you are ready to finalize your order, enter your payment information and click the 'Place my order' button.